Roberto has been with his national professional services company for over five years and was recently promoted to IT call center manager with a team of about 30 employees. He was excited and somewhat unsure how he would be accepted by his peers. Jon, the previous manager, had alienated employees and some view Roberto as the “teacher’s pet.” He was now tasked with turning around the image and culture of the help desk.
While hiring a new team member can be a shot in the dark, it doesn’t have to be. By following these simple strategies for hiring right the first time, you can avoid hiring their evil twin.
Jason is an entry level manager/leader and was interviewing several candidates for a front line position at the bank he works in. As he reviewed the next e-application, Jason was shocked at what he saw. [...]
Today, ‘Company Culture’ has become a buzz word and many companies are using it to motivate and change employee behavior. Merriam Webster’s dictionary defines the word ‘culture’ as; the beliefs, customs, arts, etc., of a particular society, group, place or time. The fact is that every company has a culture. The question becomes, is your company’s culture one that is worth catching or not?
Successful teamwork is not a destination, it is truly a journey, and a journey that continually evolves and changes. The secret to being a terrific teammate is recognizing that it takes practice, and lots of it. We all have what it takes to be terrific! The big question is; how terrific are you?
Is there a correlation between workers feeling well treated by their employers and the bottom line? The evidence says, "Yes!" Take for example, Market Basket, a 71 store food market chain based in New England. [...]
Some people say, “Why invest in teamwork? There’s no ROI in that.” Well, we all know that the culture of an organization has a dramatic impact on the bottom line. In reality, every team within [...]
Ryan was a newly appointed second-level manager with a health care company. His department focused on building quality internal IT customer service. While Ryan had an eye for talent, his interview questions for potential [...]
No surprise here — we all make mistakes. Many earn their initial management jobs simply by doing well in their follower position. Let me ask: How does doing a job well translate into leading others [...]
10 Tips for Decreasing Workplace Negativity In short, negativity drains morale, decreases overall productivity, increases employee turnover, and can lead to workplace violence. Nothing good comes from being negative. Let’s face it – there is [...]
