Developing the Right Image for Your Organization
Keynote Formats: 45 to 90 minutes
Download Program: Team-Based Service (.pdf)
Is your organization’s help desk referred to as ‘the helpless desk?’ Are your employees boosting the bottom line or simply draining the budget? How well do your employees serve your clients, team members, and partners? Are they going above and beyond or doing just enough to earn a paycheck?
Top-notch service is each employee’s responsibility — regardless of position, title, or tenure. What image describes your team and the service it provides? Is it a world-champion? Perhaps a vulture or scavenger? Or, most likely, something in between? A weak image increases customer anxiety, frustration, and distrust of the team or organization. Internally, that same weak image generates uninspired collaboration, poor communication, and low morale amongst members, colleagues, and management.
Conversely, a strong image presents a confident, competent, and secure team. Think of precision drill teams. They are made of individuals who perform flawlessly, creating a stunning presentation, resulting in a breathtaking team image.
Gregg’s keynote, Team-Based Service, illustrates the necessity of a powerful, positive, and unified team image. Molding, meeting, and exceeding customer and peer expectations easily fortifies this image. Attendees discover why working collectively as a team delivers a heightened degree of service, winning customers and fans — and ultimately enhances reputations for the department, division, and organization.
KEYNOTE ATTENDEE TAKE-AWAYS
- How to create a culture of team-based service providers
- The importance of developing the right image
- How to improve your P/E (performance / expectation) ratio
- Why teamwork, combined with individual performance, wins every time
- How teams can manage customer expectations better than individuals
- Why a strong, powerful, and positive team image can develop lifelong customers and spokespersons
This high-energy, inspirational, and entertaining keynote helps design the teams you need to produce the results that you want. With Gregg’s concepts instilled, the team attains greater focus, enhanced cooperation, increased customer satisfaction, and ultimately, greater productivity. Team-Based Service inspires with anecdotes, powerful stories, and real-life examples of how to strengthen the team’s image and build trust and collaboration with internal and external customers.
Contact Gregg today and see how Team Based Service can help your company or organization achieve the results you really want.