Listen to the Audio Podcast here:

Leadership Tips from the NFL to the Boardroom

Highly sought after by Fortune 500 companies, Dr. Joseph Michelli has written books on some of the best service providers including Pikes Place Fish Market, Starbucks, Zappos, The Ritz Carlton, and Airbnb.

Today, Customer Experience goes well beyond simply providing service. In this energetic and informative episode, Joseph talks about how the service model has changed the customer’s experience. He talks about how the service model has been turned upside-down during the pandemic.

Strap yourself in as Gregg and Joseph discuss the ideas of building and leading a dynamic service team!

The Teamwork Advantage - Apple
The Teamwork Advantage - Castbox
The Teamwork Advantage - Spotify
The Teamwork Advantage - Google
The Teamwork Advantage - Pandora
The Teamwork Advantage - Player FM

Watch to the Video Interview here: