Listen to the Audio Podcast here:
Customer Experience vs Customer Service
Nate Brown is a perpetual student and the author of “The CX Primer”. He was named the “CX Influencer of the Year” by CloudCherry in 2019 and a top thought leader for ICMI and LitmusWorld.
After spending over a decade managing a complex technical support environment for Occupational Health and eLearning Software, he graduated to The Customer Experience.
In this very engaging episode, it is clear that Gregg and Nate Brown have a true rapport. Nate talks candidly about the biggest difference between customer service and customer experience; how the service you receive makes you feel.
Watch to the Video Interview here: