We are extremely pleased to announce that, for the third year in a row, I will be speaking at the 2014 HDI Conference and Expo!

This is the 24th annual world conference for technical service and support, addressing the needs of IT and service support teams all over the world – from seasoned directors to front line analysts. The conference provides valuable insight into new procedures, processes, and industry tools to improve service and support performance.

The lineup of keynote speakers is impressive and includes, Bruce Turkel, John O’Leary, Randi Zuckerberg, Michael Tchong, and Peter Sheehan. The 2014 conference & Expo is being held at the Gaylord Palms Resort in Orlando, Florida.

For the “Come Together” conference, I will be delivering two programs:

People, Personalities & the Plague – an all-day pre-conference session on April 1st.

Creating a Culture of Collaboration & Communication – a 60 minute breakout session on April 2nd.

If you, or someone you know, is in IT, I hope to see you in Orlando. If not, please let us know how we can help support your conference, today!