How well your team gets along can be beneficial or detrimental to your customers.
On April 27th, 2012, I will present People, Profiles, and the Plague at the premiere Information Technology (IT) service and technical support conference, HDI 2012, in Orlando, Florida.
If you work in IT, or your organization has a technical help desk or IT department, you (or someone you know) should consider attending this conference. There will be over 70 breakout sessions on eight diverse management and technical tracks to choose from:
* Executive View
* Operational Excellence
* Support Essentials
* Team Dynamics
* Metrics and Measurements
* Customer Focus
* Desktop Support
* Technology in Action
In addition to the amazing breakout sessions, there will be six powerful keynote presentations from some of the most inspiring minds in the business:
* Joe Calloway
* Lou Holtz
* Li Cunxin
* Dr. Michio Kaku
* Connie Podesta
* Steve Rizzo
Take a look at the wide array of speakers at HDI 2012 or review the entire conference schedule. To follow the conversation surrounding this conference on Twitter, simply search the #HDI2012 hashtag. I look forward to seeing you in sunny Orlando on April 24th through 27th, 2012.