Listen to the Audio Podcast here:
How Technology and Teamwork Come Together to Serve
Technology is everywhere, we all use it. Customer service applications are prolific users of technology, helping companies become better providers of the Customer Service Experience.
Roy Atkinson has an extensive background in information technology service management (ITSM). He has done vast amounts of research in the IT industry, as well as written a number of articles about technology in the service industry.
In this episode Roy talks about how knowledge-centered service and teamwork come together. Technology is one aspect of service, and he shares his thoughts on how people make the difference, especially as it relates to knowledge sharing.
Watch to the Video Interview here:
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